Sandeep Kumar

About Me

👨‍💻

Results-driven System Administrator with 5 years of experience managing Windows and Linux server environments, enterprise endpoint management, and cloud infrastructure.

Proven track record of improving system uptime by 25%, reducing operational costs by 20%, and achieving 98% SLA compliance.

Expert in Active Directory, Microsoft Intune, AWS cloud services, and PowerShell automation. Passionate about creating efficient, secure, and scalable infrastructure solutions.

AWS Certified CCNA Certified 5+ Years Experience Calgary, AB

Key Projects

🏗️

Infrastructure as Code (IaC)

Implemented Terraform and PowerShell DSC to automate server deployments, reducing deployment time from 4 hours to 15 minutes.

Terraform PowerShell DSC AWS Automation

☁️

Hybrid Cloud Migration

Led migration of 80+ workloads to AWS/Azure, reducing infrastructure costs by 35% while maintaining 99.9% uptime.

AWS Azure Migration Strategy

🔒

Patch Management Automation

Implemented automated patching framework using WSUS, SCCM, and PowerShell, achieving 99.5% patch compliance across 400+ endpoints.

WSUS SCCM PowerShell Automation

Core Competencies

🖥️ Systems Administration

Windows Server 2012/2016/2019
Linux Administration
Active Directory
Group Policy
DNS & DHCP
Hyper-V & VMware

📱 Endpoint Management

Microsoft Intune
SCCM
PDQ Deploy
Desktop Central
Windows 11 Migration
Device Compliance

☁️ Cloud Platforms

AWS EC2, S3, IAM, RDS
Azure Virtual Desktop
AWS VPC & Networking
CloudWatch
Cost Optimization
Multi-Cloud Strategy

🔐 Security & Networking

Fortinet/Palo Alto Firewalls
VPN & VLAN Configuration
TCP/IP Networking
Multi-Factor Authentication
Microsoft Defender
Okta & Rapid7

⚡ Automation & Scripting

PowerShell & Bash
Terraform & IaC
Git Version Control
YAML Configuration
CI/CD Pipelines
Process Automation

📈 Monitoring & ITSM

Azure Monitor & Zabbix
Veeam Backup Solutions
ServiceNow & Jira
Zendesk Support
Spiceworks Asset Management
Performance Monitoring

Professional Experience

System Administrator

June 2023 - February 2025

Absorb Software | Calgary, AB

• Engineered disaster recovery with Veeam, achieving 30% MTTR reduction
• Led Windows 11 upgrade for 400+ devices with zero downtime
• Implemented Zabbix/Azure Monitor, reducing downtime by 25%
• Created automated patching framework, reducing vulnerabilities by 40%
• Resolved 500+ ServiceNow tickets with 98% SLA compliance

Senior IT Analyst

August 2022 - June 2023

Absorb Software | Calgary, AB

• Maintained AWS services, achieving 20% cost reduction through optimization
• Automated user provisioning processes, saving 40+ hours per month
• Conducted regular access audits and compliance reviews
• Provided technical support for 300+ end users

Infrastructure Analyst

March 2022 - August 2022

J.D. Power | Remote, Alberta

• Managed 50+ Windows Server VMs in VMware vSphere, achieving 20% higher uptime through automated patching
• Configured Okta SSO with adaptive authentication, reducing support requests by 30%
• Authored IT knowledge base articles and SOPs to ensure cross-team consistency and faster incident resolution

Junior System Administrator

January 2022 - March 2022

ATB Financial | Calgary, AB

• Deployed Azure AD-based multi-factor authentication for 200+ employees, achieving 100% adoption within 3 months
• Rebuilt and imaged servers, improving performance and stability by 20%

Service Desk Analyst

June 2021 - December 2021

Buchanan Technologies | Charlottetown, PEI

• Delivered Tier 1 support to 100+ users, achieving 95% first-call resolution rate
• Standardized desktop deployments with automated imaging processes, supporting scalable remote work environment

Technical Support Representative

2020 - 2021

Advantage Communication / Concentrix

• Managed Tier 1 support queues, consistently exceeding KPIs for resolution speed and customer satisfaction
• Increased customer satisfaction score (CSAT) by 10% through personalized support and clear communication